Confirmation, Change and Cancellation Information

What confirmation will I receive from CheapTickets.hk once my reservation is completed?

Once you have completed your reservation through CheapTickets.hk a "Booking Verification" email will be sent to the email address provided by you during the booking process. Typically the "Booking Verification" email is received within an hour of the completion of your booking. Once your credit card charge has been authorised by your credit card company, and the ticket(s) issued, you will receive a "Ticketing Confirmation" email. This email will provide you with the ticket number(s) associated with your reservation as well as a full recap of your booking. Credit card authorisation and other CheapTickets.hk security checks can take up to 24hrs from the time the booking is completed.

NOTE: Be aware that some email accounts might send the CheapTickets.hk "Booking Verification" and/or "Ticketing Confirmation" email to your "junk mail" or "spam" folder. If you have not received the referenced emails within the time lines provide, check any "junk mail" or "spam" email folder for CheapTickets.hk email communications.

What should I do if I didn't receive a confirmation email for my reservation?

After completing your booking through CheapTickets.hk you will see a confirmation page providing your "CheapTickets.hk Trip ID". In addition, a confirmation email will be sent to the email address provided at the time of booking.

If you did not receive your confirmation email within 24 hours of booking we recommend the following:

• Check the Spam/Junk Email folder within your email account to ensure that your confirmation email was not auto-filtered to that folder. If the confirmation e-mail was placed in your spam/junk email folder we recommend adding CheapTickets to your "allowed senders" list. This will allow all future CheapTickets e-mail communications to reach you appropriately.
• Call our Customer Care Center at +852 3071 5005 and one of our Customer Service Representative will assist in getting your confirmation email to you.

How do I change or cancel my itinerary and what fees are charged for this service?

If your trip plans change, it's easy to request a change to your reservation. Simply fill out the online change request form and we will provide a quote for the requested change by email. Click here to access the online form.

Cancel My Ticket:
You can cancel your airline reservation; however, all airline tickets are subject to the rules and restrictions for the fare you agreed to at the time of purchase. Your ticket may be subject to penalties or may have no value towards future purchase if cancelled.

Change My Ticket:
Most tickets do allow for changes to be made. All changes must be made at least 4 business days BEFORE the original date of departure. Airline penalties will be assessed when changes are made. If you change your air itinerary, a new ticket must be issued. If the new fare is greater than the original fare, you must pay the fare difference in addition to the change penalty charged by the airline. Neither CheapTickets.hk nor other travel agencies control the penalty fees set by the airline and have no authority to waive them. We will advise you the amount of any penalties associated with such request. In addition, CheapTickets.hk charges a HKD775.00/ticket change/cancellation fee for the service.

Change requests made after the first travel date has passed are handled on a case by case basis. Please contact CheapTickets.hk at +852 8127 7526 for assistance.

Some tickets do not allow for any changes, even with a fee. Some types of changes are not allowed on tickets at all. Here are some general restrictions:

• You cannot change the name on an airline ticket or give the ticket to someone else to use.
• You cannot exchange a ticket from one airline to another.
• Some airlines will not allow the ticket to be reused if the original reservation was not cancelled prior to the original departure date.

In order to process your change request accurately, CheapTickets.hk has the following time requirements:

• CheapTickets.hk requires a minimum of 4 business days PRIOR to the original or new departure date whichever date is nearer to the date of change request raised,to facilitate the changes.

To request a change to your ticket, Click here and fill out the online change request form. You will receive a price quote for your requested change by email within 24 hours.

Is my ticket refundable?

Although many of the discounted tickets issued by CheapTickets.hk are Non-Refundable, in some cases refunds are allowed in accordance to the associated fare rules governed by the airlines concerned. To determine if your ticket(s) qualifies for a refund, contact our Customer Service Center at +852 8127 7526. Take note that certain airlines do impose a refund processing fee and CheapTickets.hk charges HKD775 to process the refund.

Can I change the routing of my existing itinerary?

The rules associated with the fares generally DO NOT allow for changes to the original routing once tickets have been issued. However, in some rare cases, the fare rules do allow for routing changes. To determine if the rules associated with your ticket allow for routing changes, please contact our Customer Service Center at +85 258 061 042.

Why was my credit card only charged for the CheapTickets booking fee and not for my ticket?

CheapTickets.hk processes the booking fee, when applicable, at the time the flight reservation is made. A reservation holds the flight record but is not 'ticketed' immediately. Once the reservation is 'ticketed' the fare value will be processed on the credit card provided. This means that in some cases you could see two charges associated with your booking; one for the CheapTickets.hk booking fee, the other for the actual airfare.

Where can I view my reservations?

To view your reservation, go to any page on the CheapTickets.hk site and click on the "My Trip" link, Then enter your CheapTickets.hk Trip ID and the email address associated with the booking. From this same area you can also review travelers' names, pricing, fare rules, and other miscellaneous information associated with your CheapTickets.hk reservation.

Can a reservation be corrected or voided without penalty if I've made a mistake?

We understand that occasionally mistakes might be made inadvertently when using our web site. We handle these issues on a case by case basis. If you feel you have made an error in your booking please call our Customer Service Center at +85 258 061 042 for assistance.

How do I travel on an electronic ticket (e-ticket)?

CheapTickets.hk and the airline's computer system store your ticket number and information electronically. As a result, to check in for your flight(s), all you need to provide to the airline agent is your government issued photo ID (generally a Passport) and they will access your electronic reservation and ticket. Although not required, CheapTickets.hk recommends printing your Ticketing Confirmation email and taking it with you just in case of that rare instance where the airline agent isn't able to locate your booking information.

Do I need to reconfirm my flight before departure?

Reconfirming your flights can be done 24hrs a day on CheapTickets.hk. Simply go to CheapTickets.hk and click on the "My Trip" link of any page. You will have immediate access to your reservation. If any changes have been made, they will be communicated within your itinerary. You can also contact the airline twenty four (24) hours prior to departure to ensure no changes or delays have occurred.

What documents do I need to pass through airport security and travel internationally?

In most cases, when you cross an international border you will need to provide proof of citizenship. Passport and visa requirements vary by destination and citizenship of the traveler.
It is your responsibility to ensure that you have the correct and valid travel documents required for travel to/from all international destinations you are traveling to or through. If you do not have the required documentation you would be denied boarding at your departure point and/or into the country you are visiting. Important passport and visa information can be found on the CheapTickets.hk website by clicking on the "Passport & Visa Information" link of any page and select the desired option for which you need information.

How can I get a receipt for a trip I've already taken?

Past date receipts can be accessed by selecting the "My Trip" link at the CheapTickets.hk website. Enter your CheapTickets.hk Trip ID and the email address associated with the booking and you will have full access to all booking details.

Does CheapTickets.hk have a list of airline phone numbers?

We understand that there are times when you may need to call the airline directly. For your convenience airline phone numbers (where available) are provided below.
AIRLINE PHONE NUMBERS(HK) - ALPHABETICAL BY AIRLINE NAME
AEROFLOT (+852) 2769 6031
AIR CANADA (+852) 2112 9697
AIR China (+852) 2216 1088
AIR FRANCE (+852) 2216 1088
AIR INDIA (+852) 2216 1088
AIR MAURITIUS (+852) 2216 1088
AIR NEW ZEALAND (+852) 2216 1088
AIR NIUGINI (+852) 2527 7098
AIR PACIFIC (+852) 2737 6755
AIR ASIA (+852) 2216 1088
ALL NIPPON AIRWAYS (+852) 2180 2180
ASIANA AIRLINES (+852) 2180 2180
BANGKOK AIRWAYS (+852) 2180 2180
BIMAN BANGLADESH AIRLINES (+852) 2721 5393
BRITISH AIRWAYS (+852) 2216 1088
CATHAY PACIFIC (+852) 2747 1888
CEBU PACIFIC AIR (+852) 2116 8734
CHINA AIRLINES (+852) 2769 8391
CHINA EASTERN AIRLINES (+852) 2861 1898
CHINA SOUTHERN AIRLINES (+852) 2216 1088
CONTINENTAL AIRLINES (+852) 2180 2180
DELTA AIRLINES (+852) 2810 4288
DRAGON AIR (+852) 3193 3888
EL AL ISRAEL (+852) 2216 1088
EMIRATES AIR (+852) 2216 1088
ETHIOPIAN AIRLINES (+852) 2117 0233
FINNAIR (+852) 2180 2180
GARUDA (+852) 2216 1088
HONG KONG AIRLINES (+852) 2216 1088
JAPAN AIRLINES (+852) 2523 0081
JET AIRWAYS (+852) 3966 5000
JETSTAR ASIA AIRLINES (+852) 2216 1088
KENYA AIRWAYS (+852) 3678 2000
KINGFISHER AIRLINES (+852) 2216 1088
KLM ROYAL DUTCH (+852) 2216 1088
KOREAN AIR (+852) 2769 7511
LUFTHANSA (+852) 2868 2313
MALAYSIAN AIRLINES (+852) 2116 8734
MANDALA AIRLINES (+852) 2116 8734
MANDARIN AIRLINES (+852) 2769 8391
NEPAL AIRLINES (+852) 2375 2180
ORIENT THAI (+852) 2116 8734
PAKISTAN INTERNATIONAL (+852) 2216 1088
PHILIPPINE AIRLINES (+852) 2216 1088
QANTAS (+852) 2769 6048
QATAR AIRWAYS (+852) 2868 9833
ROYAL BRUNEI AIRLINES (+852) 2180 2180
ROYAL JORDANIAN AIRLINES (+852) 2804 1203
SAUDI ARABIAN AIRLINES (+852) 2377 2070
SHANGHAI AIRLINES (+852) 3586 2238
SHENZHEN AIRLINES (+852) 2545 2345
SICHUAN AIRLINES (+852) 2216 1088
SINGAPORE AIRLINES (+852) 2520 2233
SOUTH AFRICAN AIRLINES (+852) 2877 3277
SRILANKAN AIRLINES (+852) 2521 0708
SWISS INTL AIRLINES (+852) 2769 6031
THAI AIRASIA (+852) 2216 1088
THAI AIRWAYS (+852) 2180 2180
TIGER AIRWAYS (+852) 2116 8730
TURKISH AIRLINES (+852) 2116 8734
UNITED AIRLINES (+852) 2810 4888
VIETNAM AIRLINES (+852) 2810 4896
VIRGIN ATLANTIC (+852) 2180 2180
XIAMEN AIRLINES (+852) 2216 1088
XL AIRWAYS FRANCE +33 3 2219 2504

What are the limits, restrictions, and applicable fees for checked baggage?

Airline baggage policies are frequently being changed. As a result we want to provide you with the most current and up to date information possible pertaining to each airlines policy and fees.
For your convenience, we provide links directly to the baggage policy guidelines for each airline from within the search results page. To access this information, following your search, click on the "Baggage Information" option directly below the flight availability display.

Do I need to have my tickets reissued if the airline has made a schedule change?

In most cases, it's not necessary to have your tickets reissued if there is a schedule change made by the airline. One major value of electronic tickets is that when necessary these changes are reissued automatically. CheapTickets.hk will make every effort to inform you of any changes to your schedule and if there is a need for you to do anything.

How do I request seat assignments?

Rules for requesting seat assignments vary from airline to airline and may also be determined by the type of fare you purchase. The best way to request your seat assignment(s) is to call the airline directly. Most air fares do allow for advanced seat requests. Some special fares only permit seat assignments to be made at check-in and/or on the day of departure.

What is the "Secure Flight" program?

Secure Flight is a behind-the-scenes process that the United States Transportation Safety Administration (TSA) and airlines collaborate on to compare the information you provide within your reservation against United States government watch lists. This information is required of all passengers who are booked on flights to, from or through any United States city. The additional data elements that you may be asked to provide, such as date of birth and gender, serve to better differentiate you from individuals on the U.S. government watch list.

Back to FAQ